FAQs

How can I leave feedback?

You’re feedback is important to us.  Just email our support team at Ask The Dealer and we’ll respond to comments.

How Do I Change My Email Address?

Need to change your email address?  No problem.  Just let our Client Concierge know your old email address and the new one and we’ll make sure your records are changed so you’ll never miss important and timely updates from Slim.

How do I remove my email address from your email newsletter list?

You can remove your email address from a particular list by clicking “Unsubscribe” at the bottom of the email you receive.

I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?

We will never request your password or other personal information through email.  So it is likely a phishing scam.

Whom Do I Contact If I Have Questions Or Problems?

If you should have any questions or experience any problems just email our support team by clicking here.  Provide us with the details and we’ll be back in touch shortly.

Members

Can I pay for multiple years at one time?

No, askSlim.com offers monthly or 3-month terms only.  We also do not accept prepayment of membership prior to a renewal billing period.

How can I reinstate my expired membership?

Once a membership has expired, you may purchase a new membership term for the level of interest.  After payment has been completed, and you are directed to “register”, you can reinstate your membership by using your past login information.  If you do not remember your past login information and your email has not changed you can simply click the “Forgot Password” link and it will be sent to the email listed in your member record.  If you have a new email address please contact Technical Support and they will be able to assist you.

How do I cancel my membership?

To cancel your membership just send an email to our support team.   We’ll need your name, username and level of membership. You can click here to do that.

How do I change my password?

To change your password, simply click this “Forgot Password” link and you will be sent to a page where you can request to reset your password.  If you have a new email address please contact Technical Support and they will be able to assist you.

How Do I Update My Credit Card Information?

At askSlim.com we take client confidentiality and security seriously.  Just contact our Client Concierge and we will provide you with a form that will transmit your information via our Secure Sockets Layer (SSL) connection to our PCI-compliant card processing system.

I forgot my password. Can you help?

As you attempt to login, enter your username.  Then you can simply click the “Forgot Password” link and it will be sent to the email listed in your member record.  If you have a new email address please contact Technical Support and they will be able to assist you.

I have a question about the level of membership I have purchased. Where can I go for help?

Just click this link, ask your question, and our support team will be happy to work with you.

What are your accepted forms of membership payment?

We accept MasterCard, Visa, Diners Club, JCB, and Discover credit cards.

Will I get a receipt for my membership order and payment?

Yes.  You will receive an auto generated confirmation with a receipt link directly to the email you provided in your member record once your payment is processed.

tos Charts

Does the Market Condition Indicator (MCI) work with other platforms?

The AskSlim Market Condition Indicator (MCI) is written for the thinkorswim
platform only. We do not have the ability to recreate this for other
platforms at this time.

The line gets chopped up when you put the MCI on a chart with 24hr trading. What should I do?

Ok, so the line gets chopped up. It’s because the formula is using multiple studies in multiple timeframes. So the platform doesn’t know what to do with that data in off-market times.

It is best to use this on “pit traded” time only (turn off extended hours). Or run it side by side on the ETF that is associated with the future. I keep my on SPY vs /ES and have both charts up, and also have the quad chart up that I demonstrated with all four ETFs.

Videos

Can I Download The Videos?

No, the videos cannot be downloaded from the site.  They are available to you 24/7 on your desktop and mobile device, however.

How often will new videos be created?

Look for videos to be released 3 days per week – Tuesday, Wednesday, Thursday –  48 weeks of the year.

The videos won’t play on my computer or mobile device. Please help.

We’ll be glad to provide technical assistance whenever possible.  We have tested our videos on the current browsers and devices, but you may have one we haven’t tested.

Just send an email to Technical Support telling us which video you were trying to play and the device you were trying to play it on.  Please provide the Make, Model, and Browser you were using and we’ll check out the problem.

Your videos seem to be constantly buffering. What can I do?

We looked on the Vimeo FAQ’s to see if they had any ideas.  The suggest two things: Turning off any other program that might be using bandwidth and after clicking play, allow some time for it to download before trying to watch from the beginning.

The only other things I can think of:

  1. Turn of HD by clicking on it at the bottom right of the player. This will be a much less detailed version of the video and harder to see the charts.
  2. Or try a different browser. Maybe Firefox or Opera will work better for you if you are on Internet Explorer.
  3. And in regard to my last suggestion, please check your speeds. Here is a site for speed test: http://www.speakeasy.net/speedtest/ Just click on the city that is closes to you and it will run. I’d say to run smoothly, you would need 10mbs download or better (ISPs say 5mbs for HD if nothing else is using bandwidth).  I am on a superspeed line and getting over the top. 90 mbs download and 12 mbs upload.
  4. And last, it might be worth it to see if your ISP has a “data cap” on your service that might be slowing it down.